Care Quality Commission

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The Care Quality Commission (CQC) is the independent regulator of all health and adult social care in England.

From 2010, the CQC has required all dental practices to be registered with them and to submit an assessment audit of the services they provide.

Newent Dental Care is registered with the CQC; audits are completed annually and we have invested heavily in training for our staff to ensure we continue to maintain and deliver the appropriate standards of care required by the CQC. All practices have a registered CQC manager.

Our goal is to surpass the minimum standards in our practice. We have invested heavily in our practice to ensure we deliver a high level of compliance and meet Essential Quality Requirements (EQR) of recent HTM 01-05 legislation. To this end, Newent Dental Care achieved not just the Essential marking but the higher grade of standard, i.e., Best Practice Standards.

The CQC measures all dental practices on a range of criteria including:-

• Respecting and involving people who use services
• Consent to care and treatment
• Clarity of Fees
• Care and welfare of people who use services
• Meeting nutritional needs
• Cooperating with other providers
• Safeguarding people who use services from abuse
• Cleanliness and infection control
• Management of medicines
• Safety and suitability of premises
• Safety, availability and suitability of equipment
• Requirements relating to workers
• Staffing
• Supporting workers
• Assessing and monitoring the quality of service provision
• Managing Complaints
• Maintain Patient Records

Newent Dental Care has completed the CQC audit of its practice and registered the results with the CQC.

Newent Dental Care collects patient feedback on its service provision in all practices, every month, to gather our patients’ views on our success in delivering these outcomes.

Newent Dental Care is committed to working with the CQC to improve standards of care both within the practice and across the dental industry in general.